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Our live chat is experiencing limited support however we will get back to you via email if you leave it in your request.

Our current response time can be up to 48 hours, excluding weekends, we appreciate your patience! 
Our care team is available Monday through Friday, 9 AM to 6 PM EST

Please be aware due to overwhelming demand, you may experience delays of up to 4 business days. Trust us, --it's worth the wait!

Our care team is available Monday through Friday, 9 AM to 6 PM EST

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Spring Step Shoes

Have a question for the Spring Step Shoes customer care team? Start here to get answers to commonly asked questions.

Spring Step Shoes Customer Help Center

Once your order has been placed, our processing time before an order ships is 1-5 days, excluding weekends and holidays.
If your order is past our 5 day time, excluding weekend days, and you haven't received an email with tracking, please let us know.
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