Free Returns and Package ProtectionUpdated 16 days ago
Free Returns & Shipping Protection Coverage
By opting for Free Returns & Shipping Protection at checkout, you’re covered on two fronts.
Your return shipping label is included, allowing you to return any item(s) for a refund or exchange at no cost.
Additionally, you’re protected in case of lost or stolen packages, enabling you to file claims with ease.
Once your package has left our warehouse, we are unable to cancel or modify the shipping protection coverage due to its activation.
If you decide not to purchase this coverage, you can still return items, but a $7.00 return shipping fee will be deducted from your refund. All returns must follow the guidelines outlined below.
Lost or Stolen Packages
We understand how frustrating it can be when a package goes missing or is stolen.
To help protect your orders, we offer shipping protection at checkout, which covers lost, stolen, or damaged packages.
If shipping protection is not purchased, Spring Step Shoes cannot be held liable for packages confirmed as delivered by the carrier.
Once a package is marked as delivered, we are unable to issue refunds or replacements for lost or stolen items.
Next Steps For Lost or Stolen Packages
If your package is confirmed as delivered but you haven’t received it, please let our customer care team know by submitting a claim in your customer portal within 10 days of the marked delivery date.
Use this link to log in: https://www.springstepshoes.com/apps/redo/returns-portal/login
Any claims after this 10 day period, will be automatically denied.
After submitting your claim, here are some steps you can take:
Check with Neighbors: Sometimes carriers deliver to a nearby address by mistake.
Look for a Safe Spot: Check porches, side doors, garages, or mailrooms where the carrier may have left the package.
Contact the Carrier: Reach out to the carrier directly with your tracking information for assistance in locating your package.
File a Police Report: If you believe your package was stolen, we recommend filing a report with your local authorities.