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Our care team is available Monday through Friday, 9 AM to 6 PM EST

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Spring Step Shoes

Have a question for the Spring Step Shoes customer care team? Start here to get answers to commonly asked questions.

Spring Step Shoes Customer Help Center

How do I change an item on my order?

How do I cancel my order?

How do I change my shipping address?

Order Information

What are your shipping and processing times?

What do I do when my order status is delivered, but no order was received?

What do I do when I am missing items from my order?

Shipping & Delivery

What's your return policy?

How do I generate a return label?

How do I make an exchange?

How long after delivery until I receive my refund?

What are my options for defective shoes?

Returns and Exchanges

Can I get a promo/price adjustment?

Promotions, Pricing and Payments

How do I care for my new shoes?

Why do leather boots crack?

Can leather cracks on boots be fixed?

How to clean leather boots?

How to store leather boots?

How do I care for the jute on my new shoes?

How to clean synthetic leather boots?

What is hydrolysis?

Quality and Care

FAQs

FAQ's

How do I redeem my reward points?

VIP Rewards & Referral Program

How do I return or exchange an item purchased from your online shop?

Click here to learn about order changes and cancellations.

Learn more about shipping and delivery here.

Have a question about returns and exchanges, refer to our help docs here.

Do you have a question about our promotions, pricing policies, and payment options, refer to our help docs here.

Learn more about how to care for your shoes here.

All general frequently asked questions can be found here.

Read more about out VIP Rewards & Referral Program

If the shoes you purchased do not fit or you would like to return them for any other reason, we have a simple process to follow. Please visit our return portal https://returns.springstepshoes.com/login.Once there, you can follow the step-by-step inst

If the shoes you purchased do not fit or you would like to return them for any other reason, we have a simple process to follow. Please visit our return portal <a href="https://returns.springstepshoes.com/login" id="isPasted">https://returns.springstepshoes.com/login</a>.Once there, you can follow the step-by-step instructions to initiate a return or an exchange.When you opt for an exchange through our return portal, any applicable promo codes will automatically be applied to your exchange, and we will waive the return shipping label fee. This offer stands to ensure that your satisfaction with our products is met without additional costs.If you encounter any issues or require further assistance, you are encouraged to reach out by calling the customer support number, 877-444-6703. We are here to help ensure you have a seamless experience with our store.

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