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Changes and Cancellations
Style, Color and Size Changes. After an order is placed, we are unable to make any changes to the order. Instead you will have 30 minutes to cancel your order via your order confirmation email. After this 30-minute window, you cannot make a cancellat
Free Returns and Package Protection
Free Returns & Shipping Protection Coverage. By opting for Free Returns & Shipping Protection at checkout, you’re covered on two fronts. Your return shipping label is included, allowing you to return any item(s) for a refund or exchange at no cost. A
Shipping and Delivery
Processing Times. We typically process orders within 1–5 business days (Monday–Friday, excluding holidays). Orders will be fulfilled from our main warehouse in Pompano Beach, FL or from one of our various retail locations. We don’t process or ship or
VIP Rewards
How To Join. Joining our VIP Rewards & Referral Program is free and easy!. Click here to sign up: https://www.springstepshoes.com/pages/vip-points-program. You’ll start earning points with every purchase (about 1 point per $1). Want more perks? Refer
Pricing and Promotions
Price Adjustments. Spring Step Shoes happily adjusts orders for the following reasons:. Price drops. Promotional codes. To preserve the integrity of our promotions we cannot honor promotional codes after they have expired. We also cannot combine two
New Shoe Care
Our Spring Step Shoe Care Kit is a must-have for anyone who loves their shoes and wants to keep them looking great for longer. Yes we are a little bias, but rightfully so! Our comprehensive Spring Step Shoe Care Kit is designed to keep your footwear
Returns and Exchanges
Returns. At Spring Step Shoes we want you to be completely satisfied with your purchase. Please try your new shoes on a clean indoor surface and make sure they fit before wearing them outside. If for any reason you are not happy with your purchase fr
Shipping Claims
Package Not Received. If your tracking says delivered but you haven't received your order, please follow the steps below:. Check the image of the delivery on FedEx.com. Verify that the picture of the door to which the item was delivered matches yours
Warranty
Product Warranty. Spring Step Shoes guarantees our products to be free from manufacturer's defects for a period of 6 months from the date of purchase under normal wearing conditions. If you encounter any defects with your purchase during this time fr
Leather Care
Leather products are known for their resilience. When treated properly, they will last for years. How To Store Leather. You’ll need to be careful about the conditions that you are storing your leather in. Here are some of the things that you should b
Hydrolysis
Hydrolysis is a chemical reaction that occurs when a compound reacts with water. In the case of shoes, hydrolysis can occur when the polyurethane (PU) in the sole reacts with water vapor in the air. This reaction can cause the PU to break down and cr
Leather Repair
Cracking Leather. There are two reasons why your leather begins to crack. First, dirt can be built up in the pores. Eventually, this will split them apart. Secondly, the boots could be dry. As the boot dries out, the leather contracts, causing cracki
Changes and Cancellations
Style, Color and Size Changes. After an order is placed, we are unable to make any changes to the order. Instead you will have 30 minutes to cancel your order via your order confirmation email. After this 30-minute window, you cannot make a cancellat
Free Returns and Package Protection
Free Returns & Shipping Protection Coverage. By opting for Free Returns & Shipping Protection at checkout, you’re covered on two fronts. Your return shipping label is included, allowing you to return any item(s) for a refund or exchange at no cost. A
Shipping and Delivery
Processing Times. We typically process orders within 1–5 business days (Monday–Friday, excluding holidays). Orders will be fulfilled from our main warehouse in Pompano Beach, FL or from one of our various retail locations. We don’t process or ship or
VIP Rewards
How To Join. Joining our VIP Rewards & Referral Program is free and easy!. Click here to sign up: https://www.springstepshoes.com/pages/vip-points-program. You’ll start earning points with every purchase (about 1 point per $1). Want more perks? Refer
Pricing and Promotions
Price Adjustments. Spring Step Shoes happily adjusts orders for the following reasons:. Price drops. Promotional codes. To preserve the integrity of our promotions we cannot honor promotional codes after they have expired. We also cannot combine two
New Shoe Care
Our Spring Step Shoe Care Kit is a must-have for anyone who loves their shoes and wants to keep them looking great for longer. Yes we are a little bias, but rightfully so! Our comprehensive Spring Step Shoe Care Kit is designed to keep your footwear
Returns and Exchanges
Returns. At Spring Step Shoes we want you to be completely satisfied with your purchase. Please try your new shoes on a clean indoor surface and make sure they fit before wearing them outside. If for any reason you are not happy with your purchase fr
Shipping Claims
Package Not Received. If your tracking says delivered but you haven't received your order, please follow the steps below:. Check the image of the delivery on FedEx.com. Verify that the picture of the door to which the item was delivered matches yours
Warranty
Product Warranty. Spring Step Shoes guarantees our products to be free from manufacturer's defects for a period of 6 months from the date of purchase under normal wearing conditions. If you encounter any defects with your purchase during this time fr
Leather Care
Leather products are known for their resilience. When treated properly, they will last for years. How To Store Leather. You’ll need to be careful about the conditions that you are storing your leather in. Here are some of the things that you should b
Hydrolysis
Hydrolysis is a chemical reaction that occurs when a compound reacts with water. In the case of shoes, hydrolysis can occur when the polyurethane (PU) in the sole reacts with water vapor in the air. This reaction can cause the PU to break down and cr
Leather Repair
Cracking Leather. There are two reasons why your leather begins to crack. First, dirt can be built up in the pores. Eventually, this will split them apart. Secondly, the boots could be dry. As the boot dries out, the leather contracts, causing cracki
Changes and Cancellations
Style, Color and Size Changes. After an order is placed, we are unable to make any changes to the order. Instead you will have 30 minutes to cancel your order via your order confirmation email. After this 30-minute window, you cannot make a cancellat
Free Returns and Package Protection
Free Returns & Shipping Protection Coverage. By opting for Free Returns & Shipping Protection at checkout, you’re covered on two fronts. Your return shipping label is included, allowing you to return any item(s) for a refund or exchange at no cost. A
Shipping and Delivery
Processing Times. We typically process orders within 1–5 business days (Monday–Friday, excluding holidays). Orders will be fulfilled from our main warehouse in Pompano Beach, FL or from one of our various retail locations. We don’t process or ship or
VIP Rewards
How To Join. Joining our VIP Rewards & Referral Program is free and easy!. Click here to sign up: https://www.springstepshoes.com/pages/vip-points-program. You’ll start earning points with every purchase (about 1 point per $1). Want more perks? Refer
Pricing and Promotions
Price Adjustments. Spring Step Shoes happily adjusts orders for the following reasons:. Price drops. Promotional codes. To preserve the integrity of our promotions we cannot honor promotional codes after they have expired. We also cannot combine two
New Shoe Care
Our Spring Step Shoe Care Kit is a must-have for anyone who loves their shoes and wants to keep them looking great for longer. Yes we are a little bias, but rightfully so! Our comprehensive Spring Step Shoe Care Kit is designed to keep your footwear
Returns and Exchanges
Returns. At Spring Step Shoes we want you to be completely satisfied with your purchase. Please try your new shoes on a clean indoor surface and make sure they fit before wearing them outside. If for any reason you are not happy with your purchase fr
Shipping Claims
Package Not Received. If your tracking says delivered but you haven't received your order, please follow the steps below:. Check the image of the delivery on FedEx.com. Verify that the picture of the door to which the item was delivered matches yours
Warranty
Product Warranty. Spring Step Shoes guarantees our products to be free from manufacturer's defects for a period of 6 months from the date of purchase under normal wearing conditions. If you encounter any defects with your purchase during this time fr
Leather Care
Leather products are known for their resilience. When treated properly, they will last for years. How To Store Leather. You’ll need to be careful about the conditions that you are storing your leather in. Here are some of the things that you should b
Hydrolysis
Hydrolysis is a chemical reaction that occurs when a compound reacts with water. In the case of shoes, hydrolysis can occur when the polyurethane (PU) in the sole reacts with water vapor in the air. This reaction can cause the PU to break down and cr
Leather Repair
Cracking Leather. There are two reasons why your leather begins to crack. First, dirt can be built up in the pores. Eventually, this will split them apart. Secondly, the boots could be dry. As the boot dries out, the leather contracts, causing cracki