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Our current holiday response time can be up to 5 business days, we appreciate your patience! 
Our care team is available Monday through Friday, 9 AM to 6 PM EST

Please be aware due to overwhelming demand, you may experience delays of up to 4 business days. Trust us, --it's worth the wait!

Our care team is available Monday through Friday, 9 AM to 6 PM EST

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Spring Step Shoes

<div data-block="true" data-editor="4sbge" data-offset-key="5uhgi-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5uhgi-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5uhgi-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 24px;">Our processing time for refunds is up to 7 business days from the date of receipt to our warehouse.&#xA0;You will receive an email once it arrives.</span></span></div></div><div data-block="true" data-editor="4sbge" data-offset-key="8j4t8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8j4t8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="8j4t8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Inter; font-size: 24px;">Please allow up to a billing cycle for the credit amount to appear on your bank statement once we refund your order. You can expect an email sent immediately after&#xA0;your refund is processed.</span></span><span style="font-family: Inter; font-size: 24px;"><br></span></div></div><div data-block="true" data-editor="4sbge" data-offset-key="bvf6s-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div><div data-block="true" data-editor="4sbge" data-offset-key="1s34-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

Our processing time for refunds is up to 7 business days from the date of receipt to our warehouse. You will receive an email once it arrives.Please allow up to a billing cycle for the credit amount to appear on your bank statement once we refund you

How long after delivery until I receive my refund?

Returns and Exchanges

How do I change an item on my order?

How do I cancel my order?

How do I change my shipping address?

Order Information

What are your shipping and processing times?

What do I do when my order status is delivered, but no order was received?

What do I do when I am missing items from my order?

Shipping & Delivery

What's your return policy?

How do I generate a return label?

How do I make an exchange?

What are my options for defective shoes?

Can I get a promo/price adjustment?

Promotions, Pricing and Payments

How do I care for my new shoes?

Why do leather boots crack?

Can leather cracks on boots be fixed?

How to clean leather boots?

How to store leather boots?

How do I care for the jute on my new shoes?

How to clean synthetic leather boots?

What is hydrolysis?

Quality and Care

FAQs

FAQ's

How do I redeem my reward points?

VIP Rewards & Referral Program

How do I return or exchange an item purchased from your online shop?

How long after delivery until I receive my refund?Updated 2 years ago