Shipping ClaimsUpdated 16 days ago

Package Not Received

If your tracking says delivered but you haven't received your order, please follow the steps below:

Check the image of the delivery on FedEx.com.

Verify that the picture of the door to which the item was delivered matches yours.

Confirm that the shipping address on your order is correct.

Check the perimeter of your home, apartment complex, or surrounding areas. (Remember to check your leasing office, mailroom, or parcel locker, if this applies to your shipping address.)

Ask other house members or friendly neighbors if they took your package for safekeeping.

If you've done the above and your order did not turn up, let our customer care team know by submitting a shipping claim for you order here: https://www.springstepshoes.com/apps/redo/returns-portal/login

Once we receive your shipping claim our customer care team will reach out with the next steps.

The complete shipping claims process can take between 14-30 days to conclude.

In addition, Spring Step Shoes is not liable for orders that are stolen after delivery.

If you did not opt into our Shipping Protection for this order, and your order was successfully delivered by FedEx with the image of delivery, and yet you do not have your order, we will be unable to assist with a resolution.

Package Received, Missing Items

If your tracking says delivered but you are missing items, let our customer care team know by submitting a shipping claim for your order here: https://www.springstepshoes.com/apps/redo/returns-portal/login

Once we receive your shipping claim our customer care team will reach out with the next steps.