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VIP RewardsUpdated a month ago

How To Join

Joining our VIP Rewards & Referral Program is free and easy!

Click here to sign up: https://www.springstepshoes.com/pages/vip-points-program 

You’ll start earning points with every purchase (about 1 point per $1).

Want more perks? Refer a friend: they get 15% off, and you earn 300 points when they buy.

Want to redeem? Just log in, go to ‘VIP Rewards’ → click ‘Redeem Now’, pick your reward, and we’ll email you a promo code to apply at checkout.

VIP Points Program – Quick Overview

  • Earn points on merchandise purchases (excluding tax and shipping).

  • Points are issued once your order is fulfilled.

  • Points may take time to appear due to processing and verification.

  • If an order is returned or canceled, all points earned from that order are removed.

  • You may earn points for verified product reviews.

    • Only one review per product qualifies.

    • Reviews must be tied to items you kept within last 12 months.

  • Points can be redeemed for discount rewards.

  • Points have no cash value.

  • Points may expire after a period of account inactivity.

For full details, please review the complete Terms & Conditions below.

SPRING STEP SHOES VIP REWARDS PROGRAM

TERMS & CONDITIONS

Effective Date: January 1, 2024

Website: https://www.springstepshoes.com 

VIP Page: https://www.springstepshoes.com/pages/vip-points-program 

The VIP Points Program ("Program") is offered by Spring Step Shoes. ("Company," "we," "us," or "our") through our loyalty platform provider. Participation in the Program constitutes acceptance of these Terms & Conditions.


ELIGIBILITY

• Available to customers with a registered account at SpringStepShoes.com.

• One account per individual.

• Wholesale, reseller, duplicate, or fraudulent accounts may be excluded.

• We reserve the right to revoke participation at our sole discretion.


EARNING POINTS

PURCHASES

• Points are earned on merchandise subtotal only.

• Tax and shipping are excluded from point calculations.

• Order totals may be rounded down to the nearest whole dollar before calculating points.

• Points are awarded once an order reaches Fulfilled status.

• Points are not guaranteed to appear immediately. Delays may occur due to fulfillment timelines, verification processes, moderation, returns windows, or platform syncing.


RETURNS, REFUNDS & CANCELLATIONS

If an order is returned, refunded (in full or part), canceled, voided, or charged back, all points earned from that order will be removed.

Points are removed at the order level and are not prorated.


PRODUCT REVIEWS

• Only one review per product per customer qualifies for points.

• Reviews must be associated with an order placed within the last 12 months that was kept and not returned.

• Reviews for returned merchandise are not eligible.

• Reviews are subject to moderation and approval before points are awarded.

• Duplicate, fraudulent, or abusive reviews may result in disqualification.


ENGAGEMENT ACTIONS

• Points may be earned for approved engagement actions such as social follows, surveys, or birthday submissions.

• Actions must be verified.

• Each qualifying action may only be completed once unless otherwise stated.

• Points for engagement actions may take time to reflect.


REDEEMING POINTS

• Points may be redeemed for discount rewards as displayed on the VIP Points Program page.

• Points have no cash value.

• Points cannot be exchanged for cash.

• Rewards cannot be applied to past purchases.

• Rewards may not be combined with certain promotions.

• Minimum purchase requirements may apply.


POINTS EXPIRATION

• Points may expire after a defined period of account inactivity.

• Inactivity may be measured from the last earning or redemption activity.

• Reminder emails may be sent prior to expiration.

• Expired points cannot be reinstated.


PROGRAM MODIFICATIONS

Spring Step Shoes reserves the right to:

• Modify earning rates.

• Change redemption values.

• Adjust expiration policies.

• Add or remove rewards.

• Suspend or terminate the Program at any time without prior notice.

In the event of termination, unused points may be forfeited.


FRAUD & ABUSE

The following may result in point forfeiture and account termination:

• Creating multiple accounts.

• Submitting fraudulent reviews.

• Exploiting system errors.

• Manipulating reward mechanisms.

• Reselling rewards.

All determinations are made at our sole discretion.


NON-TRANSFERABILITY

• Points are non-transferable.

• Points cannot be sold or gifted.

• Points have no monetary value.


LIMITATION OF LIABILITY

Spring Step Shoes is not responsible for:

• Technical malfunctions.

• Loyalty platform outages.

• Delayed or lost points.

• Unauthorized account access.

• Third-party platform errors.

Participation in the Program is at the user’s own risk.


GOVERNING LAW

These Terms & Conditions are governed by the laws of the State of Florida.



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