Have a quick question? Chat with us Monday through Friday, 9 AM to 8 PM ET. After hours, leave your question in the chat and we’ll reply by email the next business day.

We’re here to help! We reply to most emails within 1 business day, and always within 2 business days. Our care team is available Monday through Friday, 9 AM to 6 PM ET. Messages sent on weekends are answered in the order they arrive starting Monday morning.

We’d love to hear from you! Call or text Monday through Friday, 9 AM to 6 PM ET. Most calls are answered in under a minute. Mondays are our busiest day, so Tuesday through Friday is the best time to reach us.

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Spring Step Shoes

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Once your order has been placed, our processing time before an order ships is 1-5 days, excluding weekends and holidays.
If your order is past our 5 day time, excluding weekend days, and you haven't received an email with tracking, please let us know by responding here. 
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