Returns. At Spring Step Shoes we want you to be completely satisfied with your purchase. Please try your new shoes on a clean indoor surface and make sure they fit before wearing them outside. If for any reason you are not happy with your purchase fr

Returns At Spring Step Shoes we want you to be completely satisfied with your purchase. Please try your new shoes on a clean indoor surface and make sure they fit before wearing them outside.If for any reason you are not happy with your purchase from www.SpringStepShoes.com, please return the item to us within 30 days of purchase in its original, unworn condition for a refund to the original payment method. If you choose to return for a refund, and use our prepaid return label, there will be a $7.00 deduction from your refund once your return is processed. To get the return process started visit our return portal here: https://returns.springstepshoes.com/For our full return policy, please see our returns page here: https://www.springstepshoes.com/pages/returns-and-exchanges Our processing time for returns is up to 7 business days from the date of receipt to our warehouse. You will receive an email once it arrives.Please allow up to a billing cycle for the credit amount to appear on your bank statement once we refund your order. You can expect an email sent immediately after your refund is processed. ExchangesNot the color you expected? Doesn&#x2019;t fit like you hoped? No problem! If your shoes didn&#x2019;t fit or the color wasn&#x2019;t quite what you wanted, you can exchange your unworn shoes (in their original packaging) within 30 days of purchase for a different size or color. There&#x2019;s no extra charge for this, unless your order total falls below $75. In that case, you&#x2019;ll just need to cover a $7.95 shipping fee&#x2014;but don&#x2019;t worry, the $7 return label fee will be waived. If you choose to exchange your item in the online portal, your exchanged item will be shipped to you once Spring Step Shoes has confirmation that your return has been received, verified and approved under inspection at our warehouse. Please note, after the initial exchange, the order is no longer eligible for further exchanges, complimentary return shipping labels, or the same discounts/promotions applied to an additional purchase if the exchanged item is returned. If you would like more personalized assistance, please give us a call at 1-877-444-6703 and one of our customer care team members will be happy to assist you. International ReturnsIf for any reason you are not happy with your purchase from www.SpringStepShoes.com, please return the item to us within 30 days of purchase in its original, unworn condition for a refund or exchange. Fine Details All items returned must be in UNWORN and ORIGINAL condition and include all original tags. All original tags, packaging and original shoe box must be included. A $10 restocking fee will be applied to all shoes returned without a shoe box.Please send the original shoe box back to us inside the protective shipping packaging. Items must be sent back within 30 days of the purchase receipt. Refunds are applied via the original payment method within 5-7 business days of receipt at our warehouse. Please note that all Products marked as &#x201C;Final Sale&#x201D; items are not eligible for returns or exchanges. Spring Step Shoes will not accept returns for Products marked as &#x201C;Final Sale&#x201D; at the time of order, nor Spring Step Shoes will issue any credit towards the return of Products marked as &#x201C;Final Sale&#x201D;. Allow 3-5 business days for your credit amount to appear on your bank statement once we receive your returned item(s). Spring Step accepts returns only for items purchased on the springstepshoes.com website. If you would like to return or exchange an item that was not purchased on www.SpringStepShoes.com website, please contact the retailer where you made the purchase. We cannot reimburse any expedited or international shipping fees added to your original order or return. Returns from the &quot;Buy One Get One&quot; sales: The purchase of two pairs is what qualifies you for the discount during our &quot;Buy One Get One&quot; Sale. Accordingly, the discount is deducted from the refund total if either pair is returned. The discount may be retained if an exchange is made at the time of return. Next Steps For International Returns Repackage items exactly how you received them in the original shoe box and include all original tags. Write your SpringStepShoes.com order confirmation number on the outside of the package. Affix the return label on the protective shipping packaging (not the shoe box). Clearly address your package to our return facility in the US: Spring Step Shoes 1001 W McNab Road Pompano Beach, FL 33069 USA Take your sealed box to any post office counter or authorized carrier outlet to purchase your return postage. You may also wish to insure your package for full replacement value.

Returns and Exchanges

Package Not Received. If your tracking says delivered but you haven't received your order, please follow the steps below:. Check the image of the delivery on FedEx.com. Verify that the picture of the door to which the item was delivered matches yours

Package Not ReceivedIf your tracking says delivered but you haven&apos;t received your order, please follow the steps below: Check the image of the delivery on FedEx.com.Verify that the picture of the door to which the item was delivered matches yours.Confirm that the shipping address on your order is correct.Check the perimeter of your home, apartment complex, or surrounding areas. (Remember to check your leasing office, mailroom, or parcel locker, if this applies to your shipping address.)Ask other house members or friendly neighbors if they took your package for safekeeping. If you&apos;ve done the above and your order did not turn up, let our customer care team know by submitting a shipping claim for you order here: https://www.springstepshoes.com/apps/redo/returns-portal/login Once we receive your shipping claim our customer care team will reach out with the next steps. The complete shipping claims process can take between 14-30 days to conclude. In addition, Spring Step Shoes is not liable for orders that are stolen after delivery. If you did not opt into our Shipping Protection for this order, and your order was successfully delivered by FedEx with the image of delivery, and yet you do not have your order, we will be unable to assist with a resolution.Package Received, Missing ItemsIf your tracking says delivered but you are missing items, let our customer care team know by submitting a shipping claim for your order here: https://www.springstepshoes.com/apps/redo/returns-portal/login Once we receive your shipping claim our customer care team will reach out with the next steps.

Shipping Claims

Product Warranty. Spring Step Shoes guarantees our products to be free from manufacturer's defects for a period of 6 months from the date of purchase under normal wearing conditions. If you encounter any defects with your purchase during this time fr

Product WarrantySpring Step Shoes guarantees our products to be free from manufacturer&apos;s defects for a period of 6 months from the date of purchase under normal wearing conditions.If you encounter any defects with your purchase during this time frame, please contact our Customer Service team via your customer portal here: returns.springstepshoes.com Please note that this warranty does not cover damage caused by misuse, neglect, accidents or alterations. Additionally, any unauthorized repairs or modifications made to the product will void this warranty. Furthermore, this warranty specifically excludes coverage for the heel tread component of the shoe. If the heel tread becomes detached or damaged, it can typically be reattached using glue or repaired by a local shoe repair professional. However, please note that any repairs made to the heel tread are not covered under this warranty. If your purchase was not made through www.springstepshoes.com, please first go back to the retailer where the shoes were purchased.Our authorized retailers are equipped with the knowledge and expertise to further assist you.If you are redirected back to us by the retailer, please contact our customer service team in order to let us know who you spoke with, send a copy of your receipt and pictures of the proposed defect.

Warranty

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Returns, Exchanges & Claim Questions

Returns and Exchanges

Shipping Claims

Warranty