Style, Color and Size Changes. After an order is placed, we are unable to make any changes to the order. Instead you will have 30 minutes to cancel your order via your order confirmation email. After this 30-minute window, you cannot make a cancellat

Style, Color and Size ChangesAfter an order is placed, we are unable to make any changes to the order.Instead you will have 30 minutes to cancel your order via your order confirmation email. After this 30-minute window, you cannot make a cancellation yourself, and will need to submit a request with our customer care team.If we are not able to cancel your order, please proceed with processing your return via our returns portal found here: https://www.springstepshoes.com/apps/redo/returns-portal/loginAddress ChangesTo request a shipping address change, the below needs to be true for your request to be successful: Your order shipped via FedExThe new address is not in another countryThe package is not delivered or out for delivery If the above applies to your request, we can correct the shipping address on your order by submitting a request with our customer care team.Style and Order CancellationsAfter an order is placed, you will have 30 minutes to cancel your order via your order confirmation email. After this 30-minute window, you cannot make a cancellation yourself, and will need to submit a request with our customer care team.If we are not able to cancel your order, please proceed with processing your return via our returns portal found here: https://www.springstepshoes.com/apps/redo/returns-portal/login

Changes and Cancellations

Free Returns & Shipping Protection Coverage. By opting for Free Returns & Shipping Protection at checkout, you’re covered on two fronts. Your return shipping label is included, allowing you to return any item(s) for a refund or exchange at no cost. A

Free Returns &amp; Shipping Protection CoverageBy opting for Free Returns &amp; Shipping Protection at checkout, you&#x2019;re covered on two fronts.Your return shipping label is included, allowing you to return any item(s) for a refund or exchange at no cost.Additionally, you&#x2019;re protected in case of lost or stolen packages, enabling you to file claims with ease. Once your package has left our warehouse, we are unable to cancel or modify the shipping protection coverage due to its activation. If you decide not to purchase this coverage, you can still return items, but a $7.00 return shipping fee will be deducted from your refund. All returns must follow the guidelines outlined below.Lost or Stolen PackagesWe understand how frustrating it can be when a package goes missing or is stolen.To help protect your orders, we offer shipping protection at checkout, which covers lost, stolen, or damaged packages. If shipping protection is not purchased, Spring Step Shoes cannot be held liable for packages confirmed as delivered by the carrier.Once a package is marked as delivered, we are unable to issue refunds or replacements for lost or stolen items.Next Steps For Lost or Stolen PackagesIf your package is confirmed as delivered but you haven&#x2019;t received it, please let our customer care team know by submitting a claim in your customer portal within 10 days of the marked delivery date. Use this link to log in: https://www.springstepshoes.com/apps/redo/returns-portal/loginAny claims after this 10 day period, will be automatically denied. After submitting your claim, here are some steps you can take: Check with Neighbors: Sometimes carriers deliver to a nearby address by mistake.Look for a Safe Spot: Check porches, side doors, garages, or mailrooms where the carrier may have left the package.Contact the Carrier: Reach out to the carrier directly with your tracking information for assistance in locating your package.File a Police Report: If you believe your package was stolen, we recommend filing a report with your local authorities.

Free Returns and Package Protection

Processing Times. We typically process orders within 1–5 business days (Monday–Friday, excluding holidays). Orders will be fulfilled from our main warehouse in Pompano Beach, FL or from one of our various retail locations. We don’t process or ship or

Processing TimesWe typically process orders within 1&#x2013;5 business days (Monday&#x2013;Friday, excluding holidays).Orders will be fulfilled from our main warehouse in Pompano Beach, FL or from one of our various retail locations.We don&#x2019;t process or ship orders on weekends or holidays.Delivery TimesSpring Step Shoes currently ships orders via FedEx. Once an order is shipped, delivery depends on the service selected and can take around 3&#x2013;10 business days in the U.S. or 3&#x2013;14 days internationally.We do not deliver orders on weekends or holidays.Costs &amp; Expedited ServicesSpring Step Shoes offers the following FedEx shipping options:&#x2022; Free FedEx Ground shipping on all U.S. orders over $75; otherwise, it&apos;s $7.95 (orders from multiple warehouses may incur additional fees).&#x2022; Expedited shipping via FedEx is available&#x2014;check rates at checkout.&#x2022; We ship to PO Boxes, APO/FPO addresses, which can take about 2 extra weeks, and use both FedEx and USPS for these destinations.&#x2022; Same-day shipping is offered for orders placed before 12&#x202F;PM EST on business days.

Shipping and Delivery

Our live chat is experiencing limited support however we will get back to you via email if you leave it in your request.

Our current response time can be up to 48 hours, excluding weekends, we appreciate your patience! 
Our care team is available Monday through Friday, 9 AM to 6 PM EST

Please be aware due to overwhelming demand, you may experience delays of up to 4 business days. Trust us, --it's worth the wait!

Our care team is available Monday through Friday, 9 AM to 6 PM EST

Order, Shipping & Delivery Questions

Changes and Cancellations

Free Returns and Package Protection

Shipping and Delivery