Spring Step Shoes happily adjusts orders for the following reasons:. To preserve the integrity of our promotions we cannot honor promotional codes after they have expired. We also cannot combine two promo codes in the same order. Price drops. To qual

Spring Step Shoes happily adjusts orders for the following reasons:<ul><li style="font-family: Inter; font-size: 24px;">Price drops</li><li style="font-family: Inter; font-size: 24px;">Promotional codes</li></ul>To preserve the integrity of our promotions we cannot honor promotional codes after they have expired.&#xA0;We also cannot combine two promo codes in the same order. Price dropsTo qualify for a price drop promotional adjustment, your order will need to have been placed within 30 days of the price drop.&#xA0;If this applies to your order,&#xA0;<a class="fr-strong" href="https://contact.gorgias.help/forms/dzdk30bd">let us know here and select &quot;Promotional adjustment, price drop&quot; as the subject.</a>If your price drop request is approved,&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: Inter; font-size: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">you will be provided with a refund for the amount to the original payment method. Promotional codesTo qualify for a promotional code adjustment, your order will need to have been placed within 30 days of when the code was activated.&#xA0;Your order will also have to qualify for the promotional code&apos;s terms and conditions.If your order qualifies for the promotional code, you can&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: Inter; font-size: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">submit a request to <a href="mailto:service@springstepshoes.com,">service@springstepshoes.com,</a> reference &quot;promotional code&quot; in your subject line<span id="isPasted" style="color: rgb(65, 65, 65); font-family: Inter; font-size: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a class="fr-strong" href="https://contact.gorgias.help/forms/dzdk30bd">.</a><span id="isPasted" style="color: rgb(65, 65, 65); font-family: Inter; font-size: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;If your price drop request is approved,&#xA0;<span style="color: rgb(65, 65, 65); font-family: Inter; font-size: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">you will be provided with a refund for the amount to the original payment method.

Can I get a promo/price adjustment?

Our live chat is experiencing limited support however we will get back to you via email if you leave it in your request.

Our current response time can be up to 48 hours, excluding weekends, we appreciate your patience! 
Our care team is available Monday through Friday, 9 AM to 6 PM EST

Please be aware due to overwhelming demand, you may experience delays of up to 4 business days. Trust us, --it's worth the wait!

Our care team is available Monday through Friday, 9 AM to 6 PM EST

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Do you have a question about our promotions, pricing policies, and payment options, refer to our help docs here.

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Can I get a promo/price adjustment?